SUPPORT
Support
We're here to help. Reach out any time and we'll respond within 1 business day.
1. CONTACT SUPPORT
The fastest way to reach us is by email:
We monitor this inbox continuously and respond to all requests within 1 business day, including weekends and holidays. For account-specific requests, please email us from the address associated with your Outmate account so we can verify and assist you faster.
2. WHAT WE CAN HELP WITH
Account & Billing
Login issues, password resets, plan changes, invoices, credits, and subscription cancellations.
Product & Technical Issues
Bugs, errors, features not working as expected, data enrichment or search issues, and general how-to questions.
Integrations
Help connecting or troubleshooting Slack, HubSpot, Google (Gmail/Calendar), and other third-party integrations. See the dedicated section below.
Data & Privacy Requests
Access, correction, deletion, or export of your personal data. These requests are handled per our Privacy Policy and are typically completed within 30 days as required by applicable law.
Security Issues
Suspected vulnerabilities, suspicious account activity, or security concerns. See "Reporting a Security Issue" below.
3. INTEGRATIONS SUPPORT
Slack
If you're connecting Outmate to Slack for notifications or workflow actions and something isn't working — messages not arriving, the connection failing, or permissions issues — email support@outmate.ai with your workspace name and a description of the issue. We respond within 1 business day.
HubSpot
For issues syncing contacts, companies, or activity between Outmate and HubSpot, or trouble completing the HubSpot connection, email support@outmate.ai with your HubSpot portal ID and a description of what you're seeing.
Google (Gmail / Calendar)
For issues with Google sign-in or the optional Gmail send integration, email support@outmate.ai. You can revoke Outmate's access at any time from your Google Account's third-party access settings.
We support all integrations without requiring you to create any additional account beyond email — just write to us.
4. REPORTING A SECURITY ISSUE
If you believe you've found a security vulnerability, please email support@outmate.ai with details and steps to reproduce. Do not publicly disclose the issue before we've had a chance to investigate. We take all reports seriously and will acknowledge receipt within 1 business day.
5. FREQUENTLY ASKED QUESTIONS
How do I reset my password?
Go to the login page and select "Forgot password." You'll receive a reset link by email within a few minutes. If you don't see it, check your spam folder before contacting support.
How do I cancel my subscription?
Go to your account's billing settings and select "Cancel plan." You can also email support@outmate.ai and we'll process the cancellation for you.
How long does it take to get a response from support?
We respond to all support requests within 1 business day.
How do I connect Outmate to Slack?
Go to your workspace's integrations settings inside Outmate and follow the Slack connection flow. If the connection fails or notifications aren't arriving, email support@outmate.ai with your workspace name.
How do I connect Outmate to HubSpot?
Go to your workspace's integrations settings inside Outmate and follow the HubSpot connection flow. If contacts or companies aren't syncing, email support@outmate.ai with your HubSpot portal ID.
Can I disconnect an integration?
Yes. You can disconnect Slack, HubSpot, or Google at any time from your Outmate integrations settings, or by revoking access directly from that provider's account settings.
How do I request a copy or deletion of my data?
Email support@outmate.ai. We handle these requests under our Privacy Policy and respond within 30 days as required by applicable law.
Is my data secure?
Yes. We use HTTPS/TLS everywhere, hashed passwords, and rate-limited authentication. See our Privacy Policy for full details.
Do you offer phone support?
Not currently — email is the fastest way to reach us, and we respond within 1 business day.
I'm being charged incorrectly — what do I do?
Email support@outmate.ai with your account email and a description of the charge. We'll investigate and respond within 1 business day.